Privacy Policy

Effective Date June 2021
1. INTRODUCTION

1.1. We respect your right to privacy and acknowledge the importance of protecting the information collected from you or about you when visiting and using the website https://www.love2removals.com (“Love2removals”, “Website”); therefore, we strive to be transparent in processing your data, and work hard to keep your data secure. By visiting the Love2removals site directly or through another link, you accept the practices described in this policy.

1.2. Please read this policy carefully (together with our terms of use and other policies) which describes how your personal information is collected, used, and shared when you visit Love2removals site, the steps we have taken to secure your personal information, and what are your legal rights and obligation and other practices, this policy help you to understand the way that we use your data and our reasons for doing so.

1.3. You acknowledge that your continued use of Love2removals services after publishing or sending a notice about our changes to this privacy policy means that the collection, use and sharing of your personal information is subject to the updated privacy policy as of its effective date. If you do not agree to all the terms of this policy, then you may not use the website and services.

2. SCOPE OF PRIVACY

2.1. This policy is applicable to the Love2removals site and to all services and other activities that are offered by us on or through https://www.love2removals.com, all the web pages that are part of the website.

2.2. This policy does not apply to other websites or links to which we link, and specifically addresses our obligations in respect of the applicable laws of England.

3. THE ACCEPTING OF POLICY

By accepting this policy, you expressly consent to:

3.1. Collection, use, and disclosure of your personal information in accordance with this policy.

3.2. Permission for the Love2removals site to contact you with information about the services, which may be of interest to you (unless you have stated you do not wish to receive these communications).

3.3. Assurance that any future changes in the Love2removals privacy policy “will never deviate from our overall philosophy of protecting your privacy”.

4. GENERAL PRINCIPLES OF THE PRIVACY

We have established the following principles as our guidelines when we collect personal information:

4.1. We provide you a notice through the website about our practices.

4.2. Your personal data will be collected only for specified and legal purposes.

4.3. Your personal data will be processed in a manner consistent with the purposes for which it was collected or to which you consented.

4.4. Suitable steps will be taken to ensure that your personal information is reliable, accurate, complete, and kept up-to-date and only limited to what is necessary for us and our partners to provide any of the offered services.

4.5. Your personal data will be treated as confidential, and will be kept secure by taking all appropriate organizational and technical measures to provide adequate protection for personal information.

5. WHAT INFORMATION DO WE COLLECT?

5.1. The primary purpose in collecting information from you in Love2removals site is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that meet your needs and to tailor our services to make your experience safer and easier.

5.2. We only collect information about you that we consider necessary for achieving the best experience possible for you. However, we never collect or monitor your personal information without your consent. We collect the information you provide directly to us, such as in the following cases:

5.2.1. Direct interactions

5.2.1.1. Personal identification data: such as name, surname, and date of birth.

5.2.1.2. Contact information data: such as email, phone number, address.

5.2.1.3. Account log-in information: such as log-in ID, password or other security codes.

5.2.1.4. Feedback, opinions, comments, uploaded files, information provided for our website.

5.2.1.5. Any other information that you decide to voluntarily share with us.

5.2.2. Usage Information
We may collect information about you when you make a booking/order through our website such as, type of service, order details, contact information, your address and others.

5.2.3. Automated technologies or interactions

5.2.3.1. Technical Information: this information includes the internet protocol (IP) address used to connect your device to the internet, internet service provider, referral/exit pages, device ID, advertising ID, and operating system, types of add-ons, date and time, number of clicks, information about your use of our services, and data related to networked devices.

5.2.3.2. Device Information: such as your device type, screen resolution, operating system name and version, device manufacturer and model, language, and the name and version of the services you are using. We use this information to ensure that the Services function properly.

5.2.3.3. Log information: such as time, duration and manner of use of the services.

5.2.4. Cookies and Similar Tracking Data
We and certain trusted partners operating with us or on our behalf may collect information about your activity on the services using tracking technologies, including cookies, pixel tags and/or other similar technologies.

5.2.5. Other sources
We may receive personal data about you or aggregated technical data from external services providers contracted by Love2removals to host or maintain certain sections of this website, and we may receive the information that is shared by advertisers, developers, publishers, affiliate partners and other third parties, or social media pages and platforms, for example, Facebook, Twitter and/or other.

5.3. The personal information we collect about you depends on the particular activities carried out through the use of our services. If you submit any information or data related to other people to us or to our service providers, partners and/or associates in connection with the website or the services, you represent that you have the authority to do so and permit us to use the information in accordance with this policy.

6. HOW WE USE THE INFORMATION COLLECTED?

In providing our services to you, we and third parties we work with will collect, store, and use your personal information for the following purposes:

6.1. Provide the services and enable you to use them and manage your account.

6.2. Verify your identity, including during account creation and password reset operations.

6.3. Provide support and maintenance of the website and services.

6.4. Process and implement your requests and process your payments and protect against fraudulent transactions and send notices about your transactions.

6.5. Help us to receive and deal with all complaints, inquiries, and communications.

6.6. Send administrative information to you, for example, to inform you of new services we will be providing and changes to our terms, conditions, and policies.

6.7. Provide you with marketing and promotional materials, and offer other materials that we believe may be of interest to you, such as to send you newsletters or other direct communications.

6.8. Improving services, including by customizing the user experience.

6.9. Measuring service performance, improving content and planning.

6.10. Contact you at any phone number, by making a voice call or through text messages (sms) or e-mail, as authorized by our terms of use.

6.11. Risk management, detection, prevention and / or treatment of fraud or other prohibited or illegal activities;

6.12. Protect our rights, those of our users, or protecting those of our affiliates and help us prevent fraud.

6.13. Comply with our legal obligations, resolve any disputes we may have with any of our users, and implement our agreements.

6.14. Use information we have collected from cookies and other technology to enhance our services and your experience with them.

6.15. Any other use after obtaining your consent for purposes other than those you have previously agreed to.

7. WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell your personal data. We also do not share any of your personal data except in limited cases, and if it is necessary for the fulfillment of the purposes described in this policy, as in the following cases:

7.1. Business Partners: We may employ third party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used. We will share this information in the following case:

7.1.1. Support, maintain and provide our technology and IT infrastructure that supports our website and the storage of your information by IT TECHNOLOGY SERVICE PROVIDERS.

7.1.2. Process and collect payment from you by PAYMENT SERVICE PROVIDERS.

7.1.3. Access and process your information and associated orders in order to check for any fraudulent behavior by ANTI-FRAUD SERVICE PROVIDERS.

7.1.4. Allow us to provide you with our customer service and improve and manage your customer experience by MANAGEMENT SERVICE PROVIDERS.

7.1.5. Assist us in the improvement of the website by ANALYTICS SERVICE PROVIDERS.

7.1.6. Help us with marketing by MARKETING TOOLS SERVICE PROVIDERS.

7.1.7. Select and serve relevant adverts to you and others by ADVERTISING SERVICE PROVIDERS.

7.2. Legal Obligations: We will also share your personal information with any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation or other legal process, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others: or for the purposes of fraud protection and credit risk reduction.

7.3. Payment Services: we will share your payment related information with entities we have engaged to process payments. In any such case the service providers are allowed to process only the information solely for the purposes necessary to perform the requested service.

7.4. Legal Disclosure: In the event we go through a business transition, we may share personal information to a third party in connection with negotiations such as merger, acquisitions, reorganization, asset sale, joint venture, assignment, transfer or any similar disposition of all or any portion of our business or assets, and then the new owners may use your personal information in the same way as set out in this privacy notice.
You grant us the right to allow our employees and service providers to deal with your personal data within the limits of providing the services. Please note that any third parties’ use of your personal information will be governed by their own privacy policies. We recommend you carefully review privacy policies to the third parties.

8. HOW LONG DO WE RETAIN YOUR DATA?

8.1. We are committed to preserving the confidentiality of your data and information, and we undertake within the limits legally permitted not to disclose or use them in a way that conflicts with your right to privacy, and we will not rent or sell personally-identifying information to anyone.

8.2. Love2removals will retain your personal information associated with your account in our archives for the period necessary to fulfill the purposes set out in this policy, unless a longer retention period is required or permitted by laws. How long we keep your personal information will vary depending on the purpose and use of information collected.

8.3. The criteria used to determine our retention periods include:

8.3.1. The length of time we have an ongoing relationship with you and provide the services to you (for example, for as long as you have an account with us or keep using the services).

8.3.2. If there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).

8.3.3. If retention is necessary for our legal position (such as for statutes of limitations, litigation or regulatory investigations).

9. HOW DO WE SECURE YOUR DATA?

9.1. The security of your data is important to us, so we seek to preserve all user information and not be viewed by any person in contrary to our policy in force. We also work to protect this information through protected by electronic protection systems.

9.2. We take all necessary and appropriate security measures to protect your personal information from loss, damage, alteration, disclosure, unauthorized access or unintentional and unlawful use. However, this level of protection cannot be 100% effective unless you have your own security policies. You should not share your account data with anyone, especially your password, and if you are concerned that any of your personal data has been disclosed, you must change it immediately after you sign in to your account.

10. TRANSFER OF PERSONAL INFORMATION

10.1. Your information, including personal data, may be transferred to and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

10.2. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

10.3. We take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

11. YOUR CHOICES ABOUT INFORMATION

You may have certain choices in relation to your personal information, such as:

11.1. Opt out of Non-Essential Electronic Communications: you may opt out of receiving newsletters and other non-essential messages by using the “unsubscribe” function included in all such messages. However, you will continue to receive notices and essential transactional emails.

11.2. Disable Cookies: you can disable browser cookies before visiting our website. However, if you do so, you may not be able to use certain features of the websites properly.

12. WHAT YOU CAN DO TO MANAGE YOUR PRIVACY?

12.1. You have a great role in protecting your personal information and data, and you can do the following:

12.1.1. View, control or modify the information that identifies you through your account at website.

12.1.2. Choose how to handle cookies and other tracking technologies.

12.1.3. Not to disclose your account or password information to anyone else.

12.1.4. Log out always at the end of your session, especially if you are using someone else’s computer or in public Internet places.

12.2. Love2removals assumes no responsibility for any actions resulting from third parties’ access to your information due to your failure to keep the confidentiality of your personal information.

13. WHAT ARE YOUR RESPONSIBILITIES?

13.1. You are responsible to ensure that the data you provide us are accurate, complete and up-to-date.

13.2. If you share with us data of other people, you are responsible for collecting the data in compliance with local legal requirements, for example, you should inform such other people whose data you provide to us about the content of this policy and obtain their prior consent.

14. SENSITIVE INFORMATION &CHILDREN INFORMATION

14.1. We do not collect any sensitive personal information regarding users of the website (such as information relating to ethnic origin, religious beliefs, political opinions, health, medical condition, criminal background, etc.) when using the services.

14.2. We do not knowingly collect any information relating to children and do not intend to do so in the future. If you become aware that your child has provided Love2removals with personal information without your consent, please contact us using the contact details to confirm that the information has been removed and cancel their participation in any marketing communications.

15. SOCIAL MEDIA PLATFORMS
We may interact with registered users of various social media platforms, including Twitter and Instagram. Please note that any content you post to such platforms (e.g., pictures, information or opinions), as well as any personal information that you otherwise make available to users (e.g., your profile), is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully in order to better understand your rights and obligations with regard to such content.
16. EXTERNAL LINKS

16.1. Love2removals site or the services may include links or ads to other third parties. Clicking on those links or enabling those connections may allow third parties to collect or share data about you, which will be used by them in accordance with their privacy policy, which may differ from this Privacy Policy. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

16.2. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook Twitter or any social media platform provider, operating system provider, wireless service provider or device manufacturer, we recommend that you review the privacy policies of these organizations and websites carefully in order to better understand your rights and obligations.

17. ELECTRONIC COMMUNICATIONS

17.1. We may communicate with you via electronic messages including email, for example, send you information relating to the products and the services, including updates, receipts, technical notices, updates, security alerts, and support and administrative messages; communicate with you about offers, promotions, and other news about services offered by the site, and other business partners.

17.2. We may also contact you at the mobile phone number that you provide to us by way of direct dial calls, and text messages in connection with the above purposes.

18. COOKIES

18.1. Cookies are small files saved to your device that track, save, and store information about your interactions and usage of the services.

18.2. The primary purpose for the use of cookies is to allow us to provide a smooth, efficient, and personalized experience for you both on and off the website through remembering your preferences and storing your password if you request it, serving you more relevant advertising.

18.3. Cookies, when stored on your device, facilitate the following:

18.3.1. Enable us to track and analyze Love2removals site traffic and visitor trends.

18.3.2. Save passwords and preferences for you so that you will not have to re-enter them the next time you visit the website.

18.3.3. Improve your browsing experience and enhance the content and advertising we display.

18.4. Love2removals may use advertising networks and other third parties to display advertising on the website or to manage our advertising on other sites. Our third party partners may place cookies on our services and unaffiliated websites in order to display advertisements that may be relevant to you based on your browsing activities and interests, and to determine the effectiveness of such advertisements.

18.5. You can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in limited experience of our services and at sometimes may mean that we are unable to provide you with the services that you have requested.

19. AMENDMENTS

19.1. We reserve the right to make amendments or changes to this Policy.

19.2. We encourage you to review this policy periodically to ensure that you understand how we collect, use and share information through Love2removals site and the services; If we do make changes to this policy, we will also update the “Effective Date” posted at the top of the policy.

19.3. Any changes to this policy in the future will be posted to the site and, where appropriate, through email notification.

19.4. Any changes to this policy will become effective once the revised version is posted on the website. By continuing to use the website and its services following such changes, you are agreeing to accept the terms of the revised policy.

20. Contact us

You admit that you have read this privacy policy and agree to all of its clauses
You can contact us with all questions and comments concerning this privacy policy at:

27 Old Gloucester Street, London, WC1N 3AX

help@love2removals.com

+447513979651

Mon-Sun: 8:00 AM – 8:00 PM

Thanks a lot for reading this policy

Copyright © Love2removals 2021

All rights reserved.

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